Shipping: All our courier services has noted a small delay to shipping and delivery services please allow a extra 3 days
Dispatch: There may be some small delays to dispatch
Like so many other businesses, at Ozzie Direct we're doing everything we can to ensure the health and wellbeing of our customers, team and community. We're also doing our best to ensure you have the most up-to-date information relating to your order, so please read on to find out what impacts there may be and what we're doing to address the situation where we can:
Impact on shipping:
All our courier services including Australia Post are working to ensure parcels are delivered as quickly and safely as possible. All our courier services have also taken extra measures to protect the health and safety of customers and their staff by reducing physical interaction.
Impact on dispatch:
Our warehouse crew are hard at work to fill orders as quickly as possible. However we are experiencing a spike in demand as more people look to shop safely online, as well as ensuring safe working procedures for the team in the warehouse. This may lead to small delays in dispatch of up to a few days in some instances.
Impact on product availability:
Our inventory is updated live, so any item you can add to your cart is what we have ready to ship out to you! While some of your favourite products may take a little longer to restock than usual during this time, you can continue to confidently look, dream and shop knowing that our stock levels are being continuously updated.
Impact on Customer Service:
Our customer service team are on hand via live chat or email with the same awesome level of service that you expect from us!
Our team is here to help in whatever way we can